Example only. Fictional site, fictional incident. Generated by Cadence Resolve using the same export as a real case.

A3 Problem Report

Repeat mispicks on the aisle 7 fast-mover bins during the night shift. Three in four weeks, all found at dispatch.

Case example-0001 · Method FISHBONE · Status closed · Generated 2026-07-24T09:00:00.000Z

Background / Problem

Repeat mispicks on the aisle 7 fast-mover bins during the night shift. Three in four weeks, all found at dispatch.

Root-cause analysis

Two look-alike SKUs are slotted side by side in the aisle 7 fast-mover bins. [Layout & Slotting] ✓ verified
↳ Slotting was set by velocity alone, with no check for similar packaging. [Process] ✓ verified
The scan step accepts the bin without asking the picker to confirm it. [WMS/System] ✓ verified
The picker was not paying attention. [People]
Repeat mispicks on the aisle 7 fast-mover bins during the night shift. Three in … PeopleThe picker was not paying attention.Process✓ Slotting was set by velocity alone, with…Equipment/MHELayout & Slotting✓ Two look-alike SKUs are slotted side by …WMS/System✓ The scan step accepts the bin without as…Environment

Countermeasures

CountermeasureOwnerDueEffectiveness checkStatus
Reslot the aisle 7 fast movers so the look-alike pair is separated by at least one bay.Night Shift Manager2026-06-192026-07-17effective
Add a scan-to-confirm prompt on the flagged look-alike SKUs and add packaging similarity to the slotting check.WMS Lead2026-06-262026-07-24effective

Sign-off

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